We are very proud of our reputation for quality and excellent prices. If you have acquired a product and are not satisfied, we will grant you a refund or an immediate exchange. Here's how to make your return or exchange a quickly and correctly:
1. The products at Shapewearline.com are warranted for materials and performance, which certifies to you tha ability to exchange the acquired product.
2. Shapewearline.com offers you an unconditional a return policy for 15 days after you receive the package, which indicates to you that you can exchange the product for another, or use credit to obtain another product.
3. Exchanges have no additional cost (no charge for return or re-stocking fees)
4. In order to carry out an exchange, the product must be in perfect condition, such as when it was shipped; new, without use, sealed and complete box or packaging, bag, label.
5. For any exchange, the cost of the shipment to you will be 11.09 which will be charged directly with your method of payment.
6. Due to Hygiene Laws, For Shapewearline.com cannot accept any type of exchange for underwear nor for thong - panty type girdles. In cases where one of these products was acquired, we will offer you a 50% discount on the next purchase.
7. Promotional or special offer products CANNOT BE EXCHANGED OR RETURNED.
8. Nonly the exchange per purchase on certain products is allowed. Learn well which products qualify.
INSTRUCTIONS FOR RETURNS
1. In order to carry out a return, you must create a ticket and request your return number (RMA), which you will receive between the hours of 10am and 6pm daily. The return number must be WRITTEN on the corresponing form (which comes with your order or you can download it directly HERE). You must enclose it in the package and also outside the BOX.
2. Wrap the product in a firm package, where it will not bend nor be too loose. We advise you to send the package with a number for follow up (tracking number), for your security and that of the package. Shapewearline.com does not assume any responsability for losses in the mail service system, which would exclude you from the opportunity of exchanging your product.
3. Don't forget to correctly fill out the data on the return form, and send it with the product. Other documents such as letters about the copy of the invoice will not be accepted. The form comes with the product (if you lost it, please download it HERE).
4. Every exchange must be accompanied by the invoice Place it inside the package to be returned; it is found in the package that you received, or you can print it logging in to your account in our web site, Shapewearline.com.
5. Send the package by mail. When making the exchange, it is recommended that you send it via regular mail (USPS) to Shapewearline.com. This postage must be paid by you, only if you made a mistake when placing the order.
6. Non - compliance with any of these points may generate delays in your exchange or the return of your sent package.
7. If your order is returned to Shapewearline.com by the postal service, and you wish for it to be re - mailed to you, you must call us s that we can re - mail to you.This will generate new postage charges in the amount of $ 11.09.
8. Shapewearline.com products are for body care, and not to cure any type of illness or disease. Shapewearline.com assumes no responsability for misuse of its products therefore, we recommend that you read and follow the instructions for use of the product.
9. Shapewearline.com assumes no responsibility for damages caused by any product or its misuse, if such is the case, you must contact the manufacturer of the product directly.
PRIVACY AND SECURITY
PERSONAL INFORMATION ANS HOW SHAPWEARLINE.COM USES IT.
1. The main source for tha gathering of information is you, this information is used to do all the things normally associated with Web sites. The information that we gather is: name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and order information, demographic information.
2. In sending gift orders, we gather the information of the addressee in order to process your guft orders.
3. The information gathered is used in cases such as:
• The processing of your online orders;
• The opening of an online account at the request of the costumer;
• The personalization of your online experience with contents and offers that adapt to your interests;
• To provide customer service, be it for response to a request or the follow up of an order.
• To facilitate online social networking activity relating to our products and services;
• To Improve our web site, aid in our visitors' decision - making of purchase of our products, and the interaction of visitors with our website.
A cookie is a small data file that is stored in the Web navigator of your computer. It is used to things such as navigate in our Web site. This helps us improve our site, offer better service to the customer, personalize his / her experience online, and to personalize offers for you based on your expenses and purchase history.
WE DO NOT SHARE YOUR PROVIDE INFORMATION WITH THIRD PARTIES.
Shapewearline.com does not sell, share or transfer the information provided by you on our web site with third parties.
HOW CAN I UPDATE MY PERSONAL INFORMATION?
We want to maintain or customers' information in an accurate and updated manner. If you wish to change your personal information, you can do so by logging in to your account on our web site Shapewearline.com.
QUESTIONS, COMMENTS, SUGGESTIONS.
All your questions are welcome. If you have any comments, questions, complaints or claims, don't hesitate to contact us.
LASTEST POLICY UPDATE.
If you have any questions regarding how your personal information is used, please visit our site, Shapewearline.com, often or contact us via email: firstname.lastname@example.org.
This privacy statement is effective as of Dec 20, 2011.